Shipping policy
Shipping Policy
Processing time
Orders are processed within 1-2 business days of purchase. You will receive a confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking information once it leaves our warehouse.
Delivery time
Once shipped, orders arrive within 6-8 business days. This delivery window applies to the United States, United Kingdom, Australia, and Canada. Business days do not include weekends or public holidays in the destination country.
Delivery estimates begin from the day your order ships, not the day it was placed. Total time from order to delivery is typically processing time plus the 6-8 business day shipping window.
Order tracking
Tracking is included on every order. You can follow your package using the link in your shipping confirmation email. If your tracking has not updated within 3 business days of receiving it, contact us at support@bridgeandbale.com and we will look into it.
International shipping (UK, Australia, Canada)
We ship directly to the UK, Australia, and Canada. Any import duties, taxes, or customs fees charged by your country are the responsibility of the customer and are not included in your order total or shipping cost. These charges, if any, are collected by the courier or customs authority at the time of delivery.
Shipping delays
While 6-8 business days is our standard delivery window, occasional delays can happen due to customs processing, courier volume, or severe weather. If your order is running behind this window, reach out to support@bridgeandbale.com with your order number and we will investigate with the carrier on your behalf.
Incorrect address
Please double check your shipping address at checkout. If you notice an error, contact support@bridgeandbale.com as soon as possible. We can update the address if the order has not yet shipped, but we are unable to make changes once a package is in transit. Orders returned to us due to an incorrect address will be reshipped at the customer's expense.
Lost or damaged packages
If your order arrives damaged, or tracking shows delivered but you have not received it, contact support@bridgeandbale.com within 7 days with your order number (and photos, in the case of damage). We will work with you to arrange a replacement or refund.