Privacy policy
Privacy Policy
Last updated: August 19,2026
Bridge & Bale ("we," "us," "our") operates bridgeandbale.com. This Privacy Policy explains what information we collect from visitors and customers, how we use it, and the choices you have.
Information we collect
- Contact and order information: name, email address, shipping and billing address, phone number, and payment details (processed securely by our payment provider — we do not store full card numbers on our own servers).
- Automatically collected information: IP address, browser type, device information, pages visited, and referring website, collected through cookies and similar technologies when you browse bridgeandbale.com.
- Communications: any information you provide when you contact support@bridgeandbale.com or otherwise reach out to us.
How we use your information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer support
- Send order confirmations, shipping updates, and respond to inquiries
- Improve our website, products, and customer experience
- Send marketing emails, only if you have opted in, with an unsubscribe option in every email
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations, including tax and customs requirements for international orders
Cookies
We use cookies and similar tracking technologies to operate our store, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect site functionality such as checkout.
Sharing your information
We do not sell your personal information. We share information only with:
- Service providers who help us run our business (payment processing, order fulfillment, shipping carriers, email service providers), who are only permitted to use your information to perform services for us
- Law enforcement or regulators, when required by law
- A successor entity, in the event of a business sale, merger, or transfer of assets
International customers (UK, Australia, Canada)
If you are located in the United Kingdom, your information may be processed in the United States. We rely on your consent and the performance of our contract with you (fulfilling your order) as the basis for processing your data, consistent with UK GDPR. UK residents may request access to, correction of, or deletion of their personal data by contacting support@bridgeandbale.com.
If you are located in Australia, we handle your personal information in line with the Australian Privacy Principles under the Privacy Act 1988.
If you are located in Canada, we handle your personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Data retention
We retain order and account information for as long as necessary to fulfill the purposes described in this policy, including recordkeeping for tax, accounting, and fraud-prevention purposes.
Your rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of marketing communications. To exercise any of these rights, contact us at support@bridgeandbale.com.
Children's privacy
Bridge & Bale is not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact us
Questions about this Privacy Policy can be sent to support@bridgeandbale.com or mailed to Bridge & Bale, 7804 Royal Point Dr, Charlotte, NC 28273, United States.